At ModAccents, your satisfaction is our priority. If you need to return an item, we’re here to help.

To initiate a return:
Contact our Customer Service team at [email protected] or call us at 855.306.5479 to obtain a return authorization number. Returns without authorization will be refused, and no credit will be issued.

Return Eligibility

• Requests must be initiated within 30 days of delivery.
• Items must be unused, uninstalled, and in new condition with original packaging and tags.
• Used, worn, installed, or modified products are not eligible for return.
• Returns beyond 30 days from receipt will not be accepted.

Shipping & Fees

• Return shipping is typically customer’s responsibility, unless item is damaged or incorrect.
• Use FedEx or UPS only. USPS and other carriers may be refused.
• Provide a return tracking number to ensure proper credit.
• If your return lowers your order total below $75, a $7.95 shipping fee will be deducted.
• A 15% restocking fee applies to most returns (exceptions: damaged, defective, or misrepresented items).

Non-Returnable Items

Custom-made or built-to-order items are non-returnable and cannot be cancelled once placed.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, we’ll make it right. For issues involving a replaceable part (such as a damaged bulb, shade, or hardware component), we will ship a replacement part at no cost rather than arranging a full return. If the product is damaged in a way that cannot be resolved with a replacement part, or if you received the wrong item entirely, we will cover the return shipping and handle the replacement or refund promptly.
Note: Slight color variations due to individual screen settings do not qualify as defects.

Refunds

• Refunds are issued for merchandise only, excluding shipping and restocking fees.
• Please allow 10–14 business days for your return to be processed.
• Credit card refunds may take an additional 2–4 business days to appear and up to 1–2 billing cycles to reflect on your statement.

Questions? We're here to help at [email protected] or 855.306.5479.